> For the complete documentation index, see [llms.txt](https://docs.giize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.giize.com/product-docs/feature-guides/order-report.md).

# Order Report

## Purpose

Order Report is used to:

* scrape order data from IT Portal
* filter and inspect order flows
* support return, replacement, and offboarding-related request creation
* export structured JSON for later analysis

## Runtime Model

* Playwright is used to keep the IT Portal session alive
* the app then calls JSON endpoints under `/am_ajax`
* cached session state reduces repeated login prompts

## Typical Use Cases

* return device workflows
* replacement device flows
* employee offboarding collection flows
* reporting and export

## Important Behavior

* session reuse matters; stale cookies usually look like silent data failures
* many workflow rules are workflow-specific, not globally interchangeable
* direct manager and asset lookup fields often gate request creation

## Related References

* `API Reference / IT Portal API`
* `API Reference / Staging API` when planning future request-side integrations