> For the complete documentation index, see [llms.txt](https://docs.giize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.giize.com/ticket-dashboard-en/feature-guides.md).

# Feature Guides

This section explains how the product is used in practice.

Use it when you need:

* operator workflows
* runtime expectations
* feature-specific caveats
* links from business flow to underlying integrations

## Main Areas

* `My Portal / Portal Tools`: IT Portal tracking, reporting, request creation, and approval flows
* `OpenVPN Pipeline`: SDP + TS + ACL pipeline orchestration
* `TS Ticket Notes`: implementation-level notes for TS/OpenVPN support flows