> For the complete documentation index, see [llms.txt](https://docs.giize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.giize.com/ticket-dashboard-en/user-guide/my-portal.md).

# My Portal and Portal Tools

Two pages related to equipment orders on IT Portal.

| Page             | Use when                                                         |
| ---------------- | ---------------------------------------------------------------- |
| **My Portal**    | tracking orders you have created and seeing where they are stuck |
| **Portal Tools** | creating new orders, looking up assets, exporting reports        |

Both need an IT Portal session — see [Logging in to the systems](/ticket-dashboard-en/user-guide/dang-nhap.md).

## My Portal — tracking orders

![My Portal page](/files/bDyNlgnBMO8n4DTVbSPw)

The list of orders you have created, or orders linked from your SDP tickets.

| Column                                 | Meaning                                                 |
| -------------------------------------- | ------------------------------------------------------- |
| **Mã đơn** (Order ID)                  | the ID on IT Portal; click to open the details          |
| **Nguồn** (Source)                     | the SDP ticket that generated this order                |
| **Workflow**                           | the order type: grant equipment, reclaim, replace, etc. |
| **Domain nhân viên** (Employee domain) | the person receiving the equipment                      |
| **Bước hiện tại** (Current step)       | who the order is waiting on for approval                |
| **Bước** (Step)                        | progress, e.g. `2/3` means step 2 of 3                  |

### The day-count selector

The **7 ngày** (7 days) box limits the order-creation time range. Older orders are not shown — increase the number of days if you need to find an older order.

### Full refresh

Fetches a fresh list from IT Portal. It takes about a minute because it has to read the status of each order.

### Opening order details

Click an order ID to see the full approval flow: each step, who approved, when they approved, the list of products, and the time remaining on the current step.

If you are the approver for the step currently waiting, the detail panel has approve and reject buttons right there.

{% hint style="warning" %}
Approving and rejecting act directly on IT Portal and cannot be undone from the dashboard.
{% endhint %}

## Portal Tools — creating orders and reports

![Portal Tools page](/files/vtsvZbNNw0bxZVXvw0Gg)

The tabs at the top of the page, one per kind of task:

| Tab                                         | Used to                                                                        |
| ------------------------------------------- | ------------------------------------------------------------------------------ |
| **Tạo đơn hàng** (Create order)             | create an order to grant equipment or a service                                |
| **Thay thế thiết bị** (Replace equipment)   | replace a broken device; automatically creates a reclaim order for the old one |
| **Thu hồi nghỉ việc** (Offboarding reclaim) | reclaim all equipment from someone who is leaving                              |
| **Đơn nhân viên mới** (New-employee order)  | grant a full set of equipment to a new employee                                |
| **Trả nhanh** (Quick return)                | reclaim a single device, looked up by asset ID                                 |
| **Báo cáo** (Report)                        | filter and export the list of orders by criteria                               |

### Creating an order

The order-creation tabs share the same flow: enter the employee domain → the dashboard looks up their information and the assets they hold → choose the products → review → submit.

The dashboard pre-fills whatever it can look up (department, approving manager, current assets) so you do not have to type it by hand.

### Reports

Choose the order type, status, and time range, then press **Chạy** (Run). The output is meant for reconciliation or for sending reports.

Add a filter condition with the **+** button, remove one with the **×** button.

## Technical details

How the flows work under the hood: [My Portal And Portal Tools](/ticket-dashboard-en/feature-guides/order-report.md).