> For the complete documentation index, see [llms.txt](https://docs.giize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.giize.com/ticket-dashboard-en/user-guide/settings.md).

# Settings

Configure the dashboard. Changes are only saved when you press **Save**; press **Revert** to discard what you just changed.

![Settings page](/files/fkoWJLWozTGMk2RmU6ud)

Choose a group in the left column; its content opens in the right panel.

## The items you will use most

### General

| Item                                 | Meaning                                       | Suggestion   |
| ------------------------------------ | --------------------------------------------- | ------------ |
| **Scrape Home (phút)** (in minutes)  | how often to automatically re-read SDP data   | 5 minutes    |
| **Auto-refresh (giây)** (in seconds) | how often to redraw the interface · `0` = off | leave at `0` |
| **Overdue (ngày)** (in days)         | how many days before a ticket counts as late  | 3 days       |
| **Enable logging**                   | whether to record system logs                 | on           |
| **Retention**                        | how many days to keep logs                    | 30 days      |

A shorter **Scrape Home** means fresher numbers but more calls to SDP. Below 3 minutes is usually unnecessary.

### Giao diện (Appearance)

Change the theme and colors. These settings are saved in your browser and do not affect anyone else.

## The remaining groups

| Group                                      | Content                                               |
| ------------------------------------------ | ----------------------------------------------------- |
| **SDP / Service Desk**                     | SDP URL, account, data-reading parameters             |
| **OpenVPN**                                | valid IP range, filter conditions for OpenVPN tickets |
| **Ticket Tools**                           | rules for scanning and bulk-updating tickets          |
| **Đơn nhân viên mới** (New-employee order) | default equipment set, note templates                 |
| **Thay thế thiết bị** (Replace equipment)  | rules for creating the chain of replacement orders    |
| **Đơn tôi tạo** (Orders I created)         | which workflows are tracked on My Portal              |

{% hint style="warning" %}
These groups affect how the dashboard handles real tickets and creates real orders. If you are not sure, ask your dashboard administrator before changing them.
{% endhint %}

## SDP Classify Data

Data that helps the dashboard guess the category for new tickets, based on similar tickets it has handled.

| Button                          | What it does                           |
| ------------------------------- | -------------------------------------- |
| **Lấy từ SDP** (Fetch from SDP) | downloads the report directly from SDP |
| **Upload report**               | loads a pre-exported CSV/TSV/JSON file |
| **Reload data**                 | re-reads the data you already have     |
| **Export JSON / CSV**           | exports it for backup                  |

The more data there is, the more accurate the category suggestions. Excel files need to be exported to CSV before uploading.